Head, Technical Services

IT Firm

Lagos, Surulere
Posted 2 months ago

An IT organization is in need of a Head, Technical Services to design and implement short- and long-term strategic plans to make certain that technical capacity meets existing and future requirements. 



  • Designing and implementation short- and long-term strategic plans to make certain that technical capacity meets existing and future requirements. 
  • Managing all technology functions/infrastructure for the association; networks and networking equipment, business applications and ancillary software, hardware, databases, web services and other ICT systems in line with the organization’s commitment to Registrars, Registrants, Members and Technical Partners 
  • Developing policies, procedures and associated training plans for the Technical team. 
  • Establishing service level agreements with end-users. 
  • Overseeing the administration of user accounts, permissions, and access rights. 
  • Managing operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base. 
  • Managing and ensure the effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems in line with approved policies. 
  • Planning and coordinating the acquisition of in-house and remote hardware and software across the organization’s network. 
  • Designing and Coordinating network design, installation, configuration and maintenance 
  • Leading and coordinating activities of the Technical Services Department 
  • Drafting and implementing technical services policies and procedures 
  • Providing expertise and support to the organization as regards technology infrastructure, technology repairs and technical support 
  • Creating and executing procedures that will result in the continual improvement of the effectiveness and efficiency of Technical Services operations 
  • Training and Mentoring the Technical team 
  • Directing, evaluating and overseeing the Technical team in terms of performance and responsibilities in achieving results as it relates to technical services 
  • Ensuring the Association is aligned to global technology standards, particularly ICANN policies and controls 
  • Planning and coordinating scheduled maintenance of technical and power equipment 
  • Conducting regular reviews of infrastructure and software 
  • Design the organization’s IT security infrastructure 
  • Managing stocks of equipment, consumables and other supplies 
  • Seek appropriate guidance for current global trends for the improvement of the organization’s technical services. 
  • Approve network design and segmentation 
  • Produce regular reports regarding all aspects of the technical services to the COO. 
  • Prepare RFPs, bid proposals, contracts, the scope of work reports and other documentation for IT projects and associated efforts 
  • Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. 
  • Negotiate with vendors, outsourcers, and contractors to secure network products and services. 
  • Carry out any other duties as assigned by the Chief Operating Officer. 

Qualifications and Attributes 

  • Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, Management Information Systems or related field
  • At least 10 years’ work experience within the ICT environment in a similar establishment 
  • A Master’s degree in a related field will be desirable (or MBA with Computer/Technology Focus)
  • Experience with Unix Operating system is compulsory. 
  • Experience with Linux is an added advantage 
  • Must have at least 5 years of work experience as a Database Administrator and/or A System Administrator
  • Experience with PostgreSQL is an added advantage 
  • Experience in interpreting the applicability of local and federal laws/regulations (including data privacy practices and laws) to company operations. 
  • Advanced systems, network, and computer hardware and software knowledge 
  • Advanced Application Development skills 
  • Cisco Certified Network Administrator certification or member of any other relevant ICT professional bodies is an advantage 
  • ITIL certification is essential 
  • Must understand the DNS and its operations 
  • Good communication, project management and negotiation skills 
  • Able to work effectively within a team 

Job Features

Job CategoryTechnical Services
Experience Level5-10 Years

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